1. Ticket Sales

Tickets are sold via Matukiohub on behalf of event organizers. Each purchase generates an electronic ticket and confirmation email.

2. Pricing

All prices include applicable taxes and fees unless otherwise stated.

3. Refunds & Cancellations

• Refunds are subject to the event organizer’s policy. Some events may be non-refundable.
• Platform service fees is non-refundable.
• If an event is canceled or rescheduled, you will be notified by email/phone with refund or transfer options.
• Refunds (when eligible) are processed back to your original payment method within 5–10 business days.

4. Ticket Transfers

You may transfer tickets where the organizer allows it.

5. Contact Us

For refund or billing questions, contact us by sending an email to support.